In a recent conversation, a colleague and I were discussing how unbelievable it is that we haven’t been on an airplane since February. In 30 years of business, I can’t [...]
A beloved mentor of mine once asked me, “Franc, is all feedback relevant?”. My initial answer was “I think some is and some isn’t”. He then challenged me on my [...]
Does the title of this blog capture your attention? There is no doubt that this is a tough one for me. In the essence of humility, I have often struggled [...]
This past weekend, my wife and I had the opportunity to spend a few days at beautiful Lake Oconee in Central Georgia with dear friends of ours from Cincinnati. If [...]
As we have lived through the last three months, all of us have been impacted by emotionally charged messages. From the words and warnings of our leaders forcing us into [...]
As a college athlete, I played football (for my European friends, the American version of football) at the position of cornerback. My job was to defend against some of the [...]
It is March 23rd, 2020 and this morning I was reflecting on the last 10 days and the incredible range of emotions being felt since the Covid-19 virus really started [...]
Over the past four years, I have been studying, researching, and learning about the complex topic of employee engagement within US corporations. As a coach, let me ask you 2 [...]
Mastering the Customer Conversation It’s hard to believe, but 30 years ago (this May) I was graduating from Miami University in beautiful Oxford, OH. After graduation, I had the fortunate [...]
Mastering the Customer Conversation On January 8, I received a great e-mail from Apple titled, “Keep Your New Year’s Resolutions – you’ve got goals for 2020. We’ve got apps that [...]
In a recent conversation, a colleague and I were discussing how unbelievable it is that we haven’t been on an airplane since February. In 30 years of business, I can’t [...] 
A beloved mentor of mine once asked me, “Franc, is all feedback relevant?”. My initial answer was “I think some is and some isn’t”. He then challenged me on my [...] 
Does the title of this blog capture your attention? There is no doubt that this is a tough one for me. In the essence of humility, I have often struggled [...] 
This past weekend, my wife and I had the opportunity to spend a few days at beautiful Lake Oconee in Central Georgia with dear friends of ours from Cincinnati. If [...] 
As we have lived through the last three months, all of us have been impacted by emotionally charged messages. From the words and warnings of our leaders forcing us into [...] 
As a college athlete, I played football (for my European friends, the American version of football) at the position of cornerback. My job was to defend against some of the [...] 
It is March 23rd, 2020 and this morning I was reflecting on the last 10 days and the incredible range of emotions being felt since the Covid-19 virus really started [...] 
Over the past four years, I have been studying, researching, and learning about the complex topic of employee engagement within US corporations. As a coach, let me ask you 2 [...] 
Mastering the Customer Conversation It’s hard to believe, but 30 years ago (this May) I was graduating from Miami University in beautiful Oxford, OH. After graduation, I had the fortunate [...] 
Mastering the Customer Conversation On January 8, I received a great e-mail from Apple titled, “Keep Your New Year’s Resolutions – you’ve got goals for 2020. We’ve got apps that [...] 