ARE YOU LOOKING TO ENHANCE INTERACTIONS WITH YOUR CUSTOMER SERVICE TEAM?

[ Customer Service, Call Center, Customer Care, Account Executive, Member Services, Technical Support, Customer Support Engineers ]

ARE YOU LOOKING TO ENHANCE INTERACTIONS WITH YOUR CUSTOMER SERVICE TEAM?

[Customer Service, Call Center, Customer Care, Account Executive, Member Services, Technical Support, Customer Support Engineers]

YOU ASK. WE ANSWER.

Question #1: What does your typical engagement look like?

All engagements begin with an exploration into the goals of your organization. Based upon that discovery, we will collaborate with you to co-create the right program to meet your needs and achieve your goals, whether sales (NeuroSelling®), coaching (NeuroCoaching™) or customer service/non-sales customer-facing team (NeuroServing™) focused.  All programs have a strong core of application and activation, which includes skills training and 1:1 coaching.

Question #2: Do you have a performance guarantee?

Believe it or not, yes we do!  With agreed-upon baseline metrics/KPIs as well as 12 months of reinforcement coaching as part of the engagement, if an associate or associates in the organization do not achieve the desired, agreed-upon measurable improvement, Braintrust will continue to provide 1:1 coaching for that associate, at our cost, until they achieve the desired performance and improvement or until the company decides that the individual cannot meet the standard. 

Question #3: Is there a minimum investment for your programs?

Engagements vary significantly depending on the type of program and the number of associates included in a program.  As a foundation, it is safe to expect a minimum investment of $100,000 and for our larger clients, we have delivered engagements of over $1M+. Bottom line, we can support engagements of multiple sizes in multiple industries.

Question #4: What's the experience level of your team?

We have built a unique combination of Academia (Ph.Ds), past Enterprise B2B Executives, and world-class certified coaches and facilitators that have delivered thousands of hours of Braintrust-certified content. Our executive team held senior-level positions in multiple industries in previous organizations prior to joining Braintrust. We have a combined 112+ years of B2B Leadership experience on our team. 

Question #5: How much of a time commitment do your programs require?

As with the investment question, engagements vary depending on the type of program, However, our live training sessions are never longer than two days, our virtual sessions are typically two hours or less and our 1:1 coaching sessions are generally an hour.  

Question #6: Do you have any proof or evidence of the results from implementing one of your programs?

Yes!  In fact, we conducted a 12-month study with one of our clients to assess the return on investment from our NeuroSelling® program. 108 out of 135 sales representatives showed an increase in total revenue over baseline.  Total revenue across the group increased by $615,816 per month and over a 12-month period, total revenue increased by $7,389,792 versus baseline. For additional details, please click on the link to access and download the report:

12-Month ROI Study Results

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